Refund Policy

This Refund Policy describes when Gray Wolf Technology LLC ("GWT," "we") offers refunds for services purchased directly through us. Our goal is to be fair and transparent: we document the rules up front so there are no surprises on either side.

Where a client has signed a Master Services Agreement or Statement of Work with different refund or cancellation terms, the signed agreement controls for that engagement.

1. Scope

This policy covers services sold by GWT directly. It does not apply to (a) third-party products or services resold or referred by us (such as cloud infrastructure, domain registration, or third-party software licenses), which are subject to the originating vendor's refund terms, or (b) services provided under a separately signed custom agreement.

2. Fixed-fee project services

For fixed-fee projects (e.g., a website build, cloud migration, or defined-scope engagement):

• Before work begins: you may cancel and receive a full refund of any deposit, less any non-refundable third-party costs we have already incurred on your behalf (for example, domain or license fees).
• After work begins: if you cancel for convenience, we will invoice you pro-rata for work completed and refund any unused portion of your deposit. We will provide a written itemization of hours and deliverables on request.
• Delivered and accepted work: once a milestone has been delivered and accepted (whether expressly or by failure to object within the acceptance period defined in the SOW), fees for that milestone are non-refundable.

3. Time-and-materials services

Hours already worked under a time-and-materials engagement are not refundable. You may discontinue future work with written notice, and we will invoice only for work already performed.

4. Recurring managed services and subscriptions

Monthly or annual managed-service subscriptions renew automatically unless cancelled. Fees for the current billing period are non-refundable. You may cancel future periods with at least 30 days' written notice to billing@graywolftechnology.com. No prorated refunds are issued for mid-period cancellations.

5. Early termination of annual contracts

If you entered into an annual managed-services contract and terminate before the end of the term for reasons other than our material breach, an early-termination fee applies. The fee will be stated in your signed agreement; in the absence of a specified amount, it equals the lesser of 50% of the remaining contract value or three months of fees. This fee is intended to offset resource allocation and is not a penalty.

6. Defective or non-conforming work

If delivered work does not conform to the written specifications in the Statement of Work, notify us in writing within 14 days of delivery. We will, at our option and without additional charge: (a) remediate the non-conformance, or (b) refund the fees paid for the non-conforming deliverable. This remedy is in lieu of consequential damages.

7. How to request a refund

Send a written request to billing@graywolftechnology.com including: (a) your name and company, (b) the invoice number or order reference, (c) the service purchased, and (d) the reason for the refund request. We acknowledge requests within two business days and aim to issue decisions within ten business days. Approved refunds are issued to the original payment method.

8. Chargebacks

Please contact us before initiating a chargeback — we can usually resolve disputes directly. Chargebacks filed without a prior good-faith attempt to resolve the issue may be contested, and the reasonable costs of contesting a chargeback found in our favor may be invoiced to the client.

9. Changes to this policy

We may update this Refund Policy from time to time. Changes apply to services purchased after the new "Last updated" date. Purchases already made are governed by the policy in effect at the time of purchase.

10. Questions

Gray Wolf Technology LLC — Billing
90 N Farview Ave, Paramus, NJ 07652
Email: billing@graywolftechnology.com
Phone: (866) 258-3086